SODS is a marketplace where you can purchase unique items directly from our registered designers. We thrive on offering you distinctive products created by talented people. Whatever you choose, from whichever designer, we want you to have a positive shopping experience on our platform. This is after all the crux of our business, and an integral part of what makes it work, for both us and our designers. Your rights as stated below, protect you as you use our services, and also explain what is expected of you as a customer.
This policy is part of SODS LAW
, which is our Terms and Conditions. By browsing or shopping on SODS, you’re agreeing to this policy and these Terms.
1. Understanding our part in the process
1.1 SODS acts as a facilitator in the buying process between you and the designer or artist. We provide a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that SODS is not a part of that transaction – we simply collect the funds on your behalf, to keep in escrow until you are satisfied with your purchase.
1.2 By shopping on SODS you understand that you are not buying directly from SODS, but from one of the many talented designers you’ll find on the website.
1.3 SODS does not guarantee or endorse any items sold on SODS, or any content posted by sellers (such as photographs, information and language used).
1.4 Each seller on SODS has their own process, and will therefore differ in how long they take to deliver.
1.5 After every buying experience, you are able to rate the designer, so you can rest assured that the designer is motivated to provide you with good service. You also have the option of returning the purchase within the 14 day cooling off period, and can trust that your refund will take place quickly, as it is held by SODS and not the designer.
2. Purchasing an item on SODS
2. 1 When you purchase an item through SODS, you’re directly supporting independent businesses, each with its own unique products, marketing and processing times.
2.2 By making a purchase from a seller on SODS, you agree that you have read the Customer Terms of Sales on each individual product page, before doing so.
2.3 You must pay for your purchases through our payment gateway, which caters to PayPal or Sage Pay. Please note we do not store your card details, and all other information will be fully encrypted.
2.4 You take full responsibility for shipping information provided.
2.5 All payments are made in UK pounds.
2.6 You may not purchase from a designer for the sole purpose of leaving a negative review.
3. Rating your purchase.
3.1 You can rate (a one to five star rating) on an item for 30 days after the delivery date. The estimated delivery date is the purchase date + processing time + shipping time.
3.2 You can rate the designer on product quality, delivery and experience.
3.3 You cannot edit your ratings.
3.4 Once any issue has been resolved through the Resolution Centre, both you and the designer will be rated on how the dispute has been handled.
4. Resolution Centre and Returns
Although SODS acts purely as facilitator in the transaction between a buyer and a seller, and is not directly involved, we provide an on-line Resolution Centre, in the unlikely event that a dispute should arise.
4.1 If you reside in the European Union, you are entitled to a 14-day ‘cooling off period’, or a ‘right of withdrawal’, during which you may return an item for any reason. This is in keeping with SODS own 14 day cooling off period.
4.2 You have the right to return your purchase, providing it is in its original, unused condition, with all labels attached.
4. 2 Once the designer confirms receipt of the goods, you will be refunded in full.
4.3 It is advisable that all communication is logged, in the interest of providing you the best possible service, with no chance of miscommunication. In the event of an unresolved dispute, SODS will intervene out of goodwill, and assist with resolving the matter, based on the terms of SODS LAW
4.4 The 14 day cooling off period begins from the date of delivery. SODS will be notified by the courier service when the item has delivered to the address specified.
4.5 Neither SODS, nor the seller, are liable for any loss of goods once they have been delivered to the address specified. It is your responsibility to make sure the address provided is suitable, and safe to have the item delivered to.
4.6 A Non-Delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The designer does not get the buyer’s money until the buyer is satisfied with the purchase. This means if you do not receive the item, your money is held safely in escrow by SODS, and can be refunded if the order is not shipped. Please note that designers risk having their shop suspended or closed, if the number of cancelled/returned items is too high.
4.7 You can use the Resolution Centre on SODS to communicate directly with designers, if you need to get in touch at any time about your purchase. You can access the Resolution Centre on your account page once you’ve made a purchase.
4.8 If you’re unhappy with your purchase after the 14 day cooling off period has lapsed, you can take the issue up with the designer on the Resolution Centre. This could be for an exchange, or a full refund if the designer is in agreement.
4.9 You may not use the Resolution Centre to send unsolicited advertising or promotions, requests for donations, or to spam, harass or abuse a designer, interfere with a transaction, or interfere with the business of another member.
4.10 You cannot return items of bespoke, made to order, made to measure, or altered items. Please take extra caution when ordering bespoke or tailored items.
5. Requesting a Cancellation
Only designers may cancel transactions, and mainly for reasons beyond their control. Buyers may request that a designer cancel an order through the Resolution Centre